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Frequently Asked Questions During Covid-19

Posted on April 7, 2020 by DentalCMO.

Q: Is your office closed?
A: Yes, our physical office is closed to the general public, but we are here for you! If you need us, you can email us at ​generalinfo@drmcsurdy.com​ or through any of our social media channels. We are checking our phone messages periodically but email or social media will be a faster response.

Q: How long will the office be closed?
A: We are currently following the guidelines recommended to us by state and federal authorities.
At this time, we will open as soon as it is safe per the state and federal guidelines.

Q: What if I have a true emergency?
A: At this time, we are not seeing any emergencies in office. But we advise you to call our emergency phone number and we can help you with your emergency ​484-994-4593​ . Or you can check our​ website​ for some tips and tricks on what you can do at home.

Q: I have an appointment scheduled. How do I know if it’s still on the books or if it has been cancelled?
A: All appointments through April 30th have been cancelled. We will call you as soon as we are back in the office to reschedule.

Q: What if I want to reschedule my appointment?
A: No appointments are being scheduled at this time. We will contact you as soon as we are back in the office.

Q: I/my child has braces and the appointment has been rescheduled. What will happen with my treatment until my next appointment?
A: The great thing about braces is the nature of the super elastic wires continue to work even without any adjustment. When life and our schedule returns to normal, we will do more adjustments at your next appointment to keep your treatment on schedule.

Q: I’m wearing aligners and am running out or on my last aligner. What do I do?
A: We want you to be able to continue you Invisalign treatment during all of this, so we ask that you email us when you are on your last set. In most cases we are able to order replacement aligners from Invisalign to get you through until we are able to see you in the office. But, please email us so we can determine what is best for you.

Q: I lost or broke my retainer. What do I do?
A: We ask that you call the office when we reopen to have you come in for an appointment to get you a new retainer. But don’t worry, even without a retainer for a few weeks, most people’s teeth don’t move or move minimally. It’s not going to be a problem to make you a new retainer or correct little minor movements in retainers. If your retainer is broken, we ask that you email us a picture of the broken retainer and will get back to you in one business day.

Q: What about my child’s follow up appointment to see how teeth were growing and developing?
A: As much as we miss seeing you in the office, this is something that we can do from the comfort of your home. We are working on setting up virtual appointments for these certain appointments. But please be reassured that teeth tend to grow in slowly so your treatment should not be affected. The good news is that this will give your teeth more time to grow in.

We look forward to seeing you in the office soon. But until then, please stay safe, stay healthy, and remember to brush at least two times a day.

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