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Patient Return Letter

Posted on June 24, 2020 by DentalCMO.

We hope this letter finds you and your family in good health. We are happy to say that we will be reopening on May 18th. As happy as we are to be reopening our doors, reopening will mean some changes at our office. First and foremost, your safety is our number one priority and our commitment to you.

After 9 weeks of quarantine, it has become important that we appoint all patients that are actively in braces treatment to maintain health and prevent dental disease. All patients will be seen in a timely manner and will be able to get an appointment within the next few weeks when we reopen. But please know that we have cancelled appointments since the middle of March and we must prioritize rescheduling of appointments based on emergencies first. In addition, any patient that is experiencing jaw discomfort/symptoms, we will be seeing you. After that, we are committed to getting everyone into the office as quickly as possible based on when your original appointment was scheduled.

Under normal circumstances we would see 80-100 appointments per day. Due to the new social distancing and safety guidelines to keep both our patients and staff members safe we will likely see less than the normal amount of appointments. Please understand that we will do everything possible to see each and every patient as soon as possible. Know that this delay will not jeopardize your treatment.

At this current time, we will only be able to open the Collegeville location to see patients. We do have plans to open the Gilbertsville office within the next week or so. All patients will be welcome to come to the Collegeville office.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.

For example:

  • The first step we will take is to call you to reschedule your appointment and you will also be asked some questions for health screening purposes. You’ll be asked those same questions again when you are in the office.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • We will ask that you brush your teeth before you come to the office. We will not have a public toothbrushing area.
  • We also will ask that parents take their child’s temperature on the day of the appointment. We can take it for you at the office if need be.
  • We will ask anyone with a temperature over 100.4 to please call the office to reschedule your appointment.
  • When you arrive at our office, we ask that you call us to let us know that you have arrived.
  • We will escort any child as needed from the outside front door to inside of the building. We ask that any parent, guardian or sibling please wait in the car. If you must accompany your child, we ask that only one parent and or guardian come inside to limit the amount of people inside the building.
  • Anyone that does enter the building will need to wear a face mask. If you do not have one, we will provide you with one.
  • Face masks will need to be worn at all times while in the office. The only time when a face mask is to be removed is for a patient to be seen during their appointment. When your child’s appointment is complete, the assistant will instruct your child to put their face mask back on.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
  • You may see that our waiting room will no longer offer a reception seating area, magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
  • We will not be offering coffee, water, or tea at this time.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
  • We will be taking extra time to clean and disinfect all areas before and after each patient leaves the front desk and clinical area.
  • We truly appreciate everyone’s patience as wait times could increase as we take extra precautions to ensure your safety and the safety of our team.

We strongly recommend that if anything should change prior to your appointment and after your pre screening phone call, that you call the office immediately to reschedule your appointment. This is for the safety of our team and other patients that may be in the building. We do have the right to ask you to reschedule your appointment if we feel that you are experiencing cold or flu like symptoms.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Again, we will be calling everyone to reschedule your appointment. Please do not call the office to reschedule your appointment. We will be working on rescheduling your appointments from the third week of March and all days after. Again, we want you ALL to know that you are very important to us and we will call you in a timely manner to reschedule.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Dr. David McSurdy & Team

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