At McSurdy and Pavlow Orthodontics, not only will you receive the highest quality of care from the top orthodontists in the greater Philadelphia area, but you will find a highly trained staff in a high-tech setting. You will be taken care of by a team of knowledgeable and concerned individuals who are focused on your needs. They are dedicated to giving you the highest level of service and care. All of our staff members and doctors have received training from leading consultants in the orthodontic profession. These skills are continually sharpened and updated through attendance at national orthodontic conferences as well as numerous regional and local seminars, lectures and study groups. This continuing education is truly the cornerstone of our practice.
Tiffany has been an important member of the Smile Specialists team since 1997- as a chairside assistant for 17 years and now as a new patient coordinator. The aspect she loves most about her job is watching kids grow into their beautiful new smiles and get boosts to their self esteem. There is nothing more rewarding than watching patients walk out of the office with great big smiles! Tiffany resides in the Boyertown area and enjoys spending time with her husband and 3 children. She especially loves watching her kids participate in all of their activities.
Mary is one of the Treatment Coordinators for the Smile Specialists. She truly loves her job, the most rewarding thing is sharing in the before and after transformation of all the patients. It is awesome to share in the excitement of each patient.She has been a team member since November 1999. Her greatest joy is spending time with her family, especially her 3 grandsons. Mary loves the beach, bike riding and collecting sea shells.
Ashley joined the Smile Specialists in 2014, and she is one of our smiling members of the front desk! As our Insurance Coordinator she will work on your behalf to make sure your benefits are maximized. She loves greeting patients and is excited to be a part of the process of creating beautiful smiles! Ashley and her husband Lucas enjoy spending time with their 5 children (4 girls and 1 boy). They love going to the beach, watching movies, anything Disney and walking their 2 Shih Tzu puppies. Ashley and her family like to keep busy, but in her spare time Ashley likes to go shopping, do home decorating or curl up with a good book.
Heather is the Scheduling Coordinator here at the Smile Specialists and a member of our team since 2013. She is usually the first person to greet patients with a friendly smile and “hello” when they walk through the front door! She enjoys interacting each day with patients and parents as a member of the front desk staff. Heather loves summer time and going to the beach, shopping, decorating and spending time with her husband Mike and daughter Harper. She also has a very active Border Collie mix named Bruno! Heather loves our patients and enjoys seeing them get the perfect smile which they deserve!
Dawn is excited to be the newest addition to the Smile Specialist team. She joined the team in 2016. Dawn enjoys assisting patients and loves to see their smiles. She resides in Philadelphia with her husband Mike. Dawn has three sons and two grandsons. She is an avid Phillies and 76ers fan and enjoys spending time with her family.
Christine has been an integral part of our Smile Specialists team since 2013. As Financial Coordinator she enjoys working one-on-one with patients to achieve their financial needs and help make orthodontics affordable. She enjoys meeting all of the patients and seeing their lives change with confident smiles. Christine has been married to her husband Kevin for 19 years and has 3 daughters who keep her busy with soccer, lacrosse, and dance. In her spare time Christine practices yoga, enjoys a good book and looks forward to vacations at her family home in Ocean City, Maryland.
Jackie has been an essential member of the The Smile Specialists team since 2001. In addition to chairside assisting she coordinates the online aspects of the practice including managing and updating our website and social media pages. She loves to watch patients’ progress throughout their treatment and feels it is rewarding to be a part of such a fun team! In her spare time, Jackie enjoys spending time with her husband Jon and their son Nevin. She loves to travel, read, do DIY projects and going to the beach.
Donna has loved being in orthodontics as a chair side assistant for 33 years, and we are thrilled that she is a member of our team! She especially enjoys taking care of new patients, helping them through the process of getting braces, and then watching the amazing path from beginning of treatment to the final result. She adores spending time with her 2 daughters. Her oldest was recently married and her youngest will be graduating high school this year. Donna is also an animal lover – she has 2 dogs and a cat! Her hobbies include spending time outdoors going camping, hiking and kayaking.
Jenna joined our team of Smile Specialists in 2015 and we are very fond of her positive energy and pretty smile! She has loved all of her experiences as a chairside assistant since 2014. Jenna absolutely adores working with children, and her favorite part about what she does is seeing how patients become more confident in their smiles throughout the treatment process. She enjoys taking trips to the beach as well as spending time with her loved ones and her animals!
Valerie joined the Smile Specialist team in 2016 and has only been with us a short period of time but with her enthusiasm and energy, you would not know it. Valerie is a former patient of Dr. McSurdy so she loves seeing patients’ progression throughout their entire treatment and understands what its like to be in the chair too! Valerie loves to travel during her free time. Her goal is to visit all the baseball stadiums throughout the country and watch the Phillies win! Valerie also loves to cook, workout, and spend time with family and friends.
Katie has been with the team since 2016 but comes to us with ten years in the dental field. She enjoys the aspects of orthodontics and feels that it is rewarding watching the patient’s transform. Katie resides in Douglassville with her husband Steve and three grown children. In her spare time she enjoys camping, hiking, walking her dog Jazzy and spending time with friends and family.
Cathy has been a caring and supportive member of the Smile Specialists team as the sterilization technician since 2001. She loves our great team spirit and especially enjoys being a part of helping patients meet their goals. She lives locally with her husband, her two dogs Shiloh and Max, and her cat Jasper. She has two grown daughters and a son who plays in Penn State’s prestigious Blue Band! Cathy also enjoys spending time with her grandson, as well as reading, scrapbooking, and long bike rides on the local trails.
Brian is the lab technician here at The Smile Specialists. He makes appliances and retainers that help Dr. McSurdy and Dr. Pavlow to create beautiful smiles. He also doubles as the handyman – he’s great to have around when something needs to be fixed! Brian has been a part of our team since he graduated high school in 1993. He lives in Birdsboro with his wife, teenage son, their German Shepherd named Sage, and a black and white cat named Moo. Brian and his family enjoy riding motorcycles, camping, hiking, and playing games. He loves listening to Pink Floyd, watching Star Wars, and tattoos! You may see him around the office – he is the guy with tattoos on his arms and a smile on his face!