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Dream Team

At McSurdy and Pavlow Orthodontics, not only will you receive the highest quality of care from the top orthodontists in the greater Philadelphia area, but you will find a highly trained staff in a high-tech setting.  You will be taken care of by a team of knowledgeable and concerned individuals who are focused on your needs. They are dedicated to giving you the highest level of service and care.   All of our staff members and doctors have received training from leading consultants in the orthodontic profession.  These skills are continually sharpened and updated through attendance at national orthodontic conferences as well as numerous regional and local seminars, lectures and study groups.  This continuing education is truly the cornerstone of our practice.

Tiffany    Treatment Coordinator

Tiffany has been an important member of McSurdy & Pavlow orthodontics since 1997- as a chairside assistant for 17 years and now as a new patient coordinator.   The aspect she loves most about her job is watching kids grow into their beautiful new smiles and how it changes their self esteem.  There is nothing more rewarding than watching patients walk out of the office with great big smiles!  Tiffany resides in the Boyertown area and enjoys spending time with her husband and 2 children.  She especially loves watching her kids participate in all of their activities.

Mary    Treatment Coordinator

Mary is one of the Treatment Coordinators for McSurdy & Pavlow orthodontics. She truly loves her job, the most rewarding thing is sharing in the before and after transformation of all the patients. It is awesome to share in the excitement of each patient.She has been a team member since November 1999. Her greatest joy is spending time with her family, especially her grandchildren! Mary loves the beach, bike riding and collecting sea shells.

Jennifer    Scheduling Coordinator

Jennifer joined McSurdy and Pavlow Orthodontics in 2017. Jenn enjoys assisting the patients and the parents in all of their scheduling needs. She enjoys spending time with her husband Ian and daughter Annabelle. In her spare time, Jenn enjoys going to the Florida beaches, spending quality time outside with her family and friends, shopping and finding amazing antique pieces for their home.

 

Ashley     Financial Coordinator

Ashley joined the McSurdy & Pavlow orthodontics in 2014, and she is one of our smiling members of the front desk! As our Financial Coordinator she will work on your behalf to make sure your benefits are maximized. She loves greeting patients and is excited to be a part of the process of creating beautiful smiles! Ashley and her husband Lucas enjoy spending time with their 5 children (4 girls and 1 boy). They love going to the beach, watching movies, anything Disney and walking their 2 Shih Tzu puppies. Ashley and her family like to keep busy, but in her spare time Ashley likes to go shopping, do home decorating or curl up with a good book.

Heather     Scheduling Coordinator

Heather is the Scheduling Coordinator here at McSurdy & Pavlow orthodontics and a member of our team since 2013.  She is usually the first person to greet patients with a friendly smile and “hello” when they walk through the front door!  She enjoys interacting each day with patients and parents as a member of the front desk staff.   Heather loves summer time and going to the beach, shopping, decorating and spending time with her husband Mike and two daughters. She also has a very active Border Collie mix named Bruno! Heather loves our patients and enjoys seeing them get the perfect smile which they deserve!

Dawn Scheduling Coordinator

Dawn is excited to be the newest addition to McSurdy and Pavlow Orthodontics. She joined the team in 2016. Dawn enjoys assisting patients and loves to see their smiles. She resides in Philadelphia with her husband Mike. Dawn has three sons and two grandsons. She is an avid Phillies and 76ers fan and enjoys spending time with her family.

Jackie     Clinical Coordinator

Jackie has been an essential member of the McSurdy & Pavlow orthodontics team since 2001. In addition to chairside assisting she coordinates the online aspects of the practice including managing and updating our website and social media pages.  She loves to watch patients’ progress throughout their treatment and feels it is rewarding to be a part of such a fun team!  In her spare time, Jackie enjoys spending time with her husband Jon and their two boys. She loves to travel, read, and going to the beach.

Donna     Orthodontic Assistant

Donna has loved being in orthodontics as a chair side assistant for 33 years, and we are thrilled that she is a member of our team!  She especially enjoys taking care of new patients, helping them through the process of getting braces, and then watching the amazing path from beginning of treatment to the final result.  She adores spending time with her 2 daughters.  Her oldest was recently married and her youngest will be graduating high school this year.  Donna is also an animal lover – she has 2 dogs and a cat!  Her hobbies include spending time outdoors going camping, hiking and kayaking.

Valerie     Orthodontic Assistant

Valerie joined McSurdy & Pavlow orthodontics in 2016 and has only been with us a short period of time but with her enthusiasm and energy, you would not know it. Valerie is a former patient of Dr. McSurdy so she loves seeing patients’ progression throughout their entire treatment and understands what its like to be in the chair too! Valerie loves to travel during her free time. Her goal is to visit all the baseball stadiums throughout the country and watch the Phillies win! Valerie also loves to cook, workout, and spend time with family and friends.

Katie     Orthodontic Assistant

Katie has been with the team since 2016 but comes to us with ten years in the dental field. She enjoys the aspects of orthodontics and feels that it is rewarding watching the patient’s transform. Katie resides in Douglassville with her husband Steve and three grown children. In her spare time she enjoys camping, hiking, walking her dog Jazzy and spending time with friends and family.

Robin     Orthodontic Assistant

Robin is one of our newest members of the McSurdy & Pavlow team. She joined us in March of 2017, and she came to us with previous orthodontic experience. Robin is very grateful to be a part of our extraordinary team and is delighted that she gets to impact patients lives by helping to perfect their smiles. In her spare time, she loves to go camping and hiking with her fiancé and her German shepherd. Robin also has spent six dedicated years in the Army, where she traveled and made lifelong friends. One of her goals is to eventually visit every national park in the U.S!

Megan Orthodontic Assistant

Megan joined McSurdy and Pavlow Orthodontics in June 2017 and has come with 20 years of orthodontic experience. She enjoys working with the patients and helping them discover their brand new smile. She lives in Quakertown with her husband, son, and their two dogs. Megan enjoys scary movies, spending time with family and friends, and watching her son play sports, especially football! Megan’s family loves football, especially the New York Giants!

Cathy     Sterilization Technician

Cathy has been a caring and supportive member of McSurdy & Pavlow orthodontics as the sterilization technician since 2001.  She loves our great team spirit and especially enjoys being a part of helping patients meet their goals.  She lives locally with her husband, her two dogs Shiloh and Max, and her cat Jasper.  She has two grown daughters and a son who plays in Penn State’s prestigious Blue Band!  Cathy also enjoys spending time with her grandchildren, as well as reading, scrapbooking, and long bike rides on the local trails.

 

Brian     Lab Technician

Brian is the lab technician here at The Smile Specialists.  He makes appliances and retainers that help Dr. McSurdy and Dr. Pavlow to create beautiful smiles.  He also doubles as the handyman – he’s great to have around when something needs to be fixed!  Brian has been a part of our team since he graduated high school in 1993.  He lives in Birdsboro with his wife, teenage son, their German Shepherd named Sage, and a black and white cat named Moo.  Brian and his family enjoy riding motorcycles, camping, hiking, and playing games.  He loves listening to Pink Floyd, watching Star Wars, and tattoos!  You may see him around the office – he is the guy with tattoos on his arms and a smile on his face!

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(610) 489-6032